Who we are
Any personal information provided to or gathered by lutterworth.com and jamesclarke.co is controlled by James Clarke and Co Ltd (also trading as The Lutterworth Press), registered in England and Wales with company registration number 162377. Our registered office is at: 52 Kingston Street, Cambridge, CB1 2NU, United Kingdom.
The Information We Gather and How it is Used
The information that we gather falls into two general categories:
1. Information that you give us directly.
This includes the information that you enter when creating your account, including your name, email address, telephone number and your delivery and billing addresses. It may also include information that you give us through personal communications by post, fax, email or telephone, including requests to be added to our mailing list or to be notified when a title is available as an eBook.This information is used to process and deliver orders placed by you; to communicate with you about your orders and about products and promotional offers; to deal with any questions and complaints that you may have; and to keep our records and accounts up to date.
2. Information that is automatically received by our website when you interact with it.
This includes cookies (see below) and traffic information such as your IP address, which pages you visit when browsing our website, the URL you visited before accessing our website, and the URL you visit after leaving our site. We also record non-specific site statistics such as numbers of page hits and page views.Information derived from cookies is used to display personalised website content such as shopping carts and account information. Traffic information and site statistics are used to help us determine how visitors use our website, and how we can make improvements. We cannot readily identify any particular individual from traffic information and site statistics.Additionally, traffic information may be transmitted from our website for analysis by automated online services, such as Google Analytics. We may also use Google AdWords’ conversion tracking feature to record sales made as a result of clicking through one of our online advertisements. This information is for analysing traffic and sales at a general level, and no personally identifying information is ever sent to these third-party services by us.
We do not gather or store credit card information. All credit card payments for orders placed on our website are processed by TakePayments (formerly Payzone) on their website. For TakePayments’s privacy and security policies, please see their website at: https://www.takepayments.com
If you place credit card orders with us by post, fax or telephone, then your credit card details are used only to process your order, and are not retained by us.
Where Your Information is Held
The customer and order information that is stored on our website is held on servers belonging to our hosting service eUKHost, located in Maidenhead and Milton Keynes in the United Kingdom.
Printed and electronic records of customer and order information are held in our offices in Cambridge, United Kingdom.
Site traffic data derived from Google Analytics tracking cookies is processed and recorded by Google’s servers in the United States. For further information, please see Google’s Policy for Data Privacy and Security.
When you subscribe to our newsletter, the name and email address you provide will only be used by us to provide you with our newsletter service. These contact details will not be used for any other marketing purpose, nor will they be sold to any third party. When you unsubscribe from our newsletter, your name and contact details will be removed from our mailing list records.
Sharing Your Information
We will not sell, rent, share or otherwise disclose personal information about customers to any third parties for commercial purposes without your consent. However, your information may be shared with third parties under certain conditions, which are set out below:
- We may need to pass on information to other companies in order to provide services to you. For example, if you pay for your order by credit card, some of your contact information is passed on to TakePayments for the purpose of processing your payment. We may also sometimes engage other companies or individuals to perform actions on our behalf that require access to the information we hold. This may include processing and delivering orders, maintaining and updating our databases and analysing data for marketing purposes. Under these circumstances, these third parties will have access only to the information required, and are not permitted to use it for any other purpose.
- We will release personal information held by us to the appropriate authorities when we are required to do so by law. We may also release information to appropriate third parties in order to protect the rights and property of the Lutterworth Press and James Clarke and Co Ltd, and the rights and safety of our customers or others. This may include sharing information with other organisations for fraud protection and credit risk assessment.
When your information is processed on our website, it is protected by Secure Sockets Layer (SSL) encryption.
We also maintain technical and procedural safeguards in storing personal customer information, including the encryption of personal data held on our website, in order to prevent unauthorised or unlawful access and to protect against its accidental loss or destruction. As part of these safeguards, we may ask for confirmation of identity when responding to customer enquiries about the information we hold on them.
Your Privacy Options
There are a number of options open to you for managing and protecting your information:
- You can choose not to provide any of the information required to register an account. However, please note that unless you create an account and provide the necessary account information (especially contact information like name, email, delivery address and billing address), you will not be able to order any books from our website, or use any facilities on our website that require you to log in. However, you will still have full access to the rest of our website, including the online catalogue.
- You can edit and update your account information at any time, including your address list and password.
- You can choose to receive or not to receive email newsletters from us. You can subscribe to and unsubscribe from our newsletter on our newsletter page.
- You can choose to remove your online account. Go to your Account page and selected the Delete My Account option. Alternatively, you can contact us to request the removal of your account details, although please note that we will need to confirm your identity before we can proceed.
- We also provide a downloadable order form for customers who prefer not to conduct purchases online. However, please note that when you send us the completed order form, you will still have to include the necessary contact details and (if paying by credit card) credit card information.
Your privacy options for managing cookies are listed on our Cookies Policy page.
When you register an account with us, it is your responsibility to ensure your password is secure. This means that you should not disclose it to any third party, or record it in any medium (written or electronic) such that the information is readily accessible by any third party.
If you log on to your account using a shared or public computer, you should take care to log off again when you have finished browsing our website, in order to ensure that your account information is not accessible to other users.
Most common browsers have the facility to remember user-names and passwords for individual sites. If you are using a shared or public computer, then you should make sure that you do not use this facility when signing in to your account.