Please read this policy carefully. By accessing or using the facilities on this website you are deemed to agree to the terms set out below, and if you do not agree with it, then you should not provide us with any personal information. This policy may also be updated without notice.
Any personal information provided to or gathered by lutterworth.com and jamesclarke.co is controlled by James Clarke and Co Ltd, registered in England and Wales with company registration number 162377. Our registered office is at: 52 Kingston Street, Cambridge, CB1 2NU, United Kingdom.
The information that we gather falls into two general categories:
Information that you give us directly.
This includes the information that you enter when creating your account, including your name, email address, telephone number and your delivery and billing addresses. It may also include information that you give us through personal communications by post, fax, email or telephone, including requests to be added to our mailing list or to be notified when a title is available as an eBook.
This information is used to process and deliver orders placed by you; to communicate with you about your orders and about products and promotional offers; to deal with any questions and complaints that you may have; and to keep our records and accounts up to date.
Information that is automatically received by our website when you interact with it.
This includes cookies (see below) and traffic information such as your IP address, which pages you visit when browsing our website, the URL you visited before accessing our website, and the URL you visit after leaving our site. We also record non-specific site statistics such as numbers of page hits and page views.
Information derived from cookies is used to display personalised website content such as shopping carts and account information. Traffic information and site statistics are used to help us determine how visitors use our website, and how we can make improvements. We cannot readily identify any particular individual from traffic information and site statistics.
Additionally, traffic information may be transmitted from our website for analysis by automated online services, such as Google Analytics. We may also use Google AdWords' conversion tracking feature to record sales made as a result of clicking through one of our online advertisements. This information is for analysing traffic and sales at a general level, and no personally identifying information is ever sent to these third-party services by us.
We do not gather or store credit card information. All credit card payments for orders placed on our website are processed by PaymentSense on their website. For PaymentSense's privacy and security policies, please see their website at: http://www.paymentsense.co.uk/
If you place credit card orders with us by post, fax or telephone, then your credit card details are used only to process your order, and are not retained by us.
The customer and order information that is stored on our website is held on servers belonging to our hosting service eUKHost, located in Maidenhead and Milton Keynes in the United Kingdom.
Printed and electronic records of customer and order information, including our mailing list and records of eBook requests, are held in our offices in Cambridge, United Kingdom.
Site traffic data derived from Google Analytics tracking cookies is processed and recorded by Google's servers in the United States.
Please see our separate Cookies Policy page for full details of the cookies that are set by our website and how they are used.
When your information is processed on our website, it is protected by Secure Sockets Layer (SSL) encryption.
We also maintain technical and procedural safeguards in storing personal customer information, including the encryption of personal data held on our website, in order to prevent unauthorised or unlawful access and to protect against its accidental loss or destruction. As part of these safeguards, we may ask for confirmation of identity when responding to customer enquiries about the information we hold on them.
There are a number of options open to you for managing and protecting your information:
Your privacy options for managing cookies are listed on our Cookies Policy page.
When you register an account with us, it is your responsibility to ensure your password is secure. This means that you should not disclose it to any third party, or record it in any medium (written or electronic) such that the information is readily accessible by any third party.
If you log on to your account using a shared or public computer, you should take care to log off again when you have finished browsing our website, in order to ensure that your account information is not accessible to other users.
Most common browsers have the facility to remember user-names and passwords for individual sites. If you are using a shared or public computer, then you should make sure that you do not use this facility when signing in to your account.