eBook Downloads Currently Unavailable
Due to an error on our eBook download server, we are currently unable to provide eBook downloads from our website. We are working to resolve the issue, and we apologise to all our customers for the inconvenience.
If you are paying by credit card, your payment will be handled by the online payment gateway PaymentSense. Through PaymentSense, we accept the following credit or debit cards: Visa, Visa Electron, Visa Debit (Delta), Mastercard and Maestro.
Please note that card transactions processed on PaymentSense use address verification, which means that the billing address you select during checkout must be the same address as that associated with your card. Transactions on PaymentSense also use the 3D Secure authentication method. This will require you to enter your 3D Secure password during the transaction. If you do not have a 3D Secure password for your card, then you should contact your card issuer to obtain one.
If you are paying by cheque, then we accept payment in UK Pounds Sterling (£) drawn on a London bank, or US Dollars ($) drawn on a New York bank.
Please note that we only accept payment by credit/debit card for orders that include eBooks.
When you place your order, a notification email with details of your order will be sent to the email address you have supplied in your Account. Please note that this email is an acknowledgement only that your order has been processed by our website, and is not an acknowledgement of receipt of payment. If you are paying by credit card, a separate email will be sent to you via PaymentSense to confirm that your payment has been processed.
Standard (£4.00 for the first item; £2.00 per additional item)
First Class (£6.50 for the first item; £3.00 per additional item)
Next Day Delivery (£12.00 for the first item; £3.00 per additional item)
Europe (£6.50 for the first item; £3.00 per additional item)
Australia and New Zealand (£15.00 for the first item; £7.00 per additional item)
USA and Rest of World (£11.00 for the first item; £5.00 per additional item)
We aim to dispatch all orders no later than 10 working days after payment has been cleared, with priority being given to orders requiring urgent dispatch. Pre-orders of forthcoming titles will be dispatched within 10 working days of the date on which the book becomes available. If your order includes both forthcoming and currently available titles, then we will dispatch the currently available titles first, and the forthcoming titles once they become available. This does not affect our shipping costs as set out above, so you will not be charged extra for the additional delivery.
If you are paying by cheque, please allow an extra 2-3 working days for your cheque to clear once we have received it. Please contact us if you have any queries.
If for any reason we are unable to dispatch your books within the agreed period, we will contact you to let you know.
Shipping for eBook titles is by direct download, and so there is no shipping charge for eBook purchases. However, please note that we only accept payment by credit/debit card for orders that include eBooks.
Once checkout has been completed, download links for your eBooks can be accessed through your Order History – click on the link to the information page for your order and the links will be displayed at the bottom of the page.
Download links are active for only 5 days from the date on which they are activated, and up to 6 download attempts may be made before the link is deactivated. If for any reason you are unable to download your eBook purchase before the link deactivates, please contact us to reactivate the link.
Please note that you will need Adobe Digital Editions installed on your computer in order to download and read eBooks purchased on our website. When you purchase an eBook from us you will be provided with a link to download a fulfillment token with the file extension .acsm, which you can then open in Adobe Digital Editions to download your eBook. Adobe Digital Editions is available free on the Adobe website.
If you do not wish to place an order online, you can also order from us by telephone at +44 (0)1223-350865 or by fax at +44 (0)1223-366951.
You can also download a printable order form which you can send to us by post or by fax. The order form is in Rich Text format, which can be opened and printed using any word-processor.
Although you can also fill in the form on your computer and return it to us as an email attachment, do please note that email is not a secure medium, and that we strongly recommended that you do not send credit card information using this method.
If you wish to order books from outside the United Kingdom, you may find it helpful to consult our list of Overseas Agents and Distributors to see if you can order a title locally.
Please note that when ordering titles for overseas delivery, you are responsible for paying any additional costs covering import or customs duties and taxes. Furthermore, when you order from us, you are considered to be the importer of record for the goods, and must comply with the laws and regulations of the country in which you are receiving the goods. For further information, you should contact your local customs office.