Privacy Policy

Any personal information provided to or gathered by lutterworth.com and jamesclarke.co is controlled by James Clarke and Co Ltd, registered in England and Wales with company registration number 162377. Our registered office is at: 52 Kingston Street, Cambridge, CB1 2NU, United Kingdom.

If you have any queries about the information we hold on you, or any concerns about our Privacy Policy and its implementation, please contact us at the above address, telephone us at +44 (0)1223-350865, or email us at . For full details of how to contact us, please see our Contact page.

The information that we gather falls into two general categories:

1. Information that you give us directly.
   This includes the information that you enter when creating your account, including your name, email address, telephone number and your delivery and billing addresses. It may also include information that you give us through personal communications by post, fax, email or telephone.

   This information is used to process and deliver orders placed by you; to communicate with you about your orders and about products and promotional offers; to deal with any questions and complaints that you may have; and to keep our records and accounts up to date.

2. Information that is automatically received by our web site when you interact with it.
   This includes cookies (see below) and traffic information such as your IP address, which pages you visit when browsing our web site, the URL you visited before accessing our web site, and the URL you visit after leaving our site. We also record site statistics such as numbers of page hits and page views.

   Information derived from cookies is used to display personalised web site content such as shopping carts and account information. Traffic information and site statistics are used to help us determine how visitors use our web site, and how we can make improvements. We cannot readily identify any particular individual from traffic information and site statistics.

   Additionally, traffic information may be transmitted from our web site for analysis by automated online services, such as Google Analytics. We also use Google AdWords' conversion tracking feature to record sales made as a result of clicking through one of our online advertisements. This information is for analysing traffic and sales at a general level, and no personally identifying information is ever sent to these third-party services by us.

We do not gather or store credit card information. All credit card payments for orders placed on our web site are processed by PaymentSense on their web site. For PaymentSense's privacy and security policies, please see their web site at: http://www.paymentsense.co.uk/

If you place credit card orders with us by post, fax or telephone, then your credit card details are used only to process your order, and are not retained by us.

Cookies are small text files which are initially downloaded to your computer when you access a web site, and stored on your computer's hard-drive. The cookie is then "read" by the site's web pages as you navigate them, allowing the site to identify your browser and so "remember" who you are.

This allows your browsing experience to be personalised, so that you can access your account, add books to your shopping cart, place orders, view details of your past orders, and write reviews. You can browse our web site without enabling cookies on your browser, but if you do so, you will be unable to log in to your account, or to access any of the personalised facilities on our web site.

Our policy on cookie use is as follows:

1. We never use cookies to store any personal information that can be used to identify you, such as your name, or which could be used to access your account, such as your account password.
2. The majority of cookies used by our web site are session cookies, which are deleted from your hard drive when you close your browser. The only exceptions are general tracking cookies that simply record that you have visited our site before, and which have an expiry date of no more than two years. You can delete these cookies without affecting your browsing experience. Some browsers allow you to delete cookies automatically when you close the browser window. Please see your browser's help file for details.
3. No third-party cookies (i.e., cookies which are controlled or used by web sites other than www.lutterworth.com or www.jamesclarke.co.uk) are sent by our web site. Our web pages will sometimes provide links to the web sites of third parties, such as PaymentSense or the web sites of our authors. We have no control over the cookie or privacy policies of these other web sites.

We will not sell, rent, share or otherwise disclose personal information about customers to any third parties for commercial purposes without your consent. However, your information may be shared with third parties under certain conditions, which are set out below:

1. We may need to pass on information to other companies in order to provide services to you. For example, if you pay for your order by credit card, some of your contact information is passed on to PaymentSense for the purpose of processing your payment. We may also sometimes engage other companies or individuals to perform actions on our behalf that require access to the information we hold. This may include processing and delivering orders, maintaining and updating our databases and analysing data for marketing purposes. Under these circumstances, these third parties will have access only to the information required, and are not permitted to use it for any other purpose.
2. In the event of our company or assets being acquired by another organisation, any customer information we hold may be passed on to the acquiring organisation as part of our company's assets. In the event of our acquiring another company or business from another organisation, any customer information we hold may be shared with the acquired business as part of our company's assets. In either of these events, your information will still remain subject to the conditions of this privacy policy at the time of the acquisition.
3. We will release personal information held by us to the appropriate authorities when we are required to do so by law. We may also release information to appropriate third parties in order to protect the rights and property of the Lutterworth Press and James Clarke and Co Ltd, and the rights and safety of our customers or others. This may include sharing information with other organisations for fraud protection and credit risk assessment.

When your information is processed on our web site, it is protected by Secure Sockets Layer (SSL) encryption.

We also maintain technical and procedural safeguards in storing personal customer information, in order to prevent unauthorised or unlawful access and to protect against its accidental loss or destruction. As part of these safeguards, we may ask for confirmation of identity when responding to customer enquiries about the information we hold on them.

There are a number of options open to you for managing and protecting your information:

1. You can choose not to provide any of the information required to register an account. However, please note that unless you create an account and provide the necessary account information (especially contact information like name, email, delivery address and billing address), you will not be able to order any books from our web site, or use any facilities on our web site that require you to log in. However, you will still have full access to the rest of our web site, including the online catalogue.
2. You can choose not to accept cookies when browsing our web site. For information on how to block, restrict or otherwise manage cookies, see the Help menu on your web browser. However, if your browser is not configured to accept cookies, you will be unable to log in to your account, and so will be unable to place orders online, or to use any other facilities on our web site that require you to log in.
3. You can choose to set your browser to delete cookies automatically when you close the browser window, so that your computer does not store any non-temporary cookies. Please see your browser's help file for details.
4. You can edit and update your account information at any time, including your address list and password.
5. You can choose to receive or not to receive email newsletters from us. Our email mailing list is "opt-in" only, which means that we will not add you to our mailing list unless you specifically request it. Your mailing list preferences are displayed, and can be edited, in your account settings.
6. You can choose to remove your online account. Please contact us to request the removal of your account details. Please note that we will need to confirm your identity before we can proceed.
7. We also provide a downloadable order form for customers who prefer not to conduct purchases online. However, please note that when you send us the completed order form, you will still have to include the necessary contact details and (if paying by credit card) credit card information.

When you register an account with us, it is your responsibility to ensure your password is secure. This means that you should not disclose it to any third party, or record it in any medium (written or electronic) such that the information is readily accessible by any third party.

If you log on to your account using a shared or public computer, you should take care to log off again when you have finished browsing our web site, in order to ensure that your account information is not accessible to other users.

Most common browsers have the facility to remember user-names and passwords for individual sites. If you are using a shared or public computer, then you should make sure that you do not use this facility when signing in to your account.