Please read this policy carefully. By accessing or using the facilities on this web site you are deemed to agree to the terms set out below, and if you do not agree with it, then you should not provide us with any personal information. This policy may also be updated without notice.
Any personal information provided to or gathered by lutterworth.com and jamesclarke.co is controlled by James Clarke and Co Ltd, registered in England and Wales with company registration number 162377. Our registered office is at: 52 Kingston Street, Cambridge, CB1 2NU, United Kingdom.
The information that we gather falls into two general categories:
Information that you give us directly.
This includes the information that you enter when creating your account, including your name, email address, telephone number and your delivery and billing addresses. It may also include information that you give us through personal communications by post, fax, email or telephone.
This information is used to process and deliver orders placed by you; to communicate with you about your orders and about products and promotional offers; to deal with any questions and complaints that you may have; and to keep our records and accounts up to date.
Information that is automatically received by our web site when you interact with it.
This includes cookies (see below) and traffic information such as your IP address, which pages you visit when browsing our web site, the URL you visited before accessing our web site, and the URL you visit after leaving our site. We also record site statistics such as numbers of page hits and page views.
Information derived from cookies is used to display personalised web site content such as shopping carts and account information. Traffic information and site statistics are used to help us determine how visitors use our web site, and how we can make improvements. We cannot readily identify any particular individual from traffic information and site statistics.
Additionally, traffic information may be transmitted from our web site for analysis by automated online services, such as Google Analytics. We also use Google AdWords' conversion tracking feature to record sales made as a result of clicking through one of our online advertisements. This information is for analysing traffic and sales at a general level, and no personally identifying information is ever sent to these third-party services by us.
We do not gather or store credit card information. All credit card payments for orders placed on our web site are processed by PaymentSense on their web site. For PaymentSense's privacy and security policies, please see their web site at: http://www.paymentsense.co.uk/
If you place credit card orders with us by post, fax or telephone, then your credit card details are used only to process your order, and are not retained by us.
Cookies are small text files which are initially downloaded to your computer when you access a web site, and stored on your computer's hard-drive. The cookie is then "read" by the site's web pages as you navigate them, allowing the site to identify your browser and so "remember" who you are.
This allows your browsing experience to be personalised, so that you can access your account, add books to your shopping cart, place orders, view details of your past orders, and write reviews. You can browse our web site without enabling cookies on your browser, but if you do so, you will be unable to log in to your account, or to access any of the personalised facilities on our web site.
Our policy on cookie use is as follows:
When your information is processed on our web site, it is protected by Secure Sockets Layer (SSL) encryption.
We also maintain technical and procedural safeguards in storing personal customer information, in order to prevent unauthorised or unlawful access and to protect against its accidental loss or destruction. As part of these safeguards, we may ask for confirmation of identity when responding to customer enquiries about the information we hold on them.
There are a number of options open to you for managing and protecting your information:
When you register an account with us, it is your responsibility to ensure your password is secure. This means that you should not disclose it to any third party, or record it in any medium (written or electronic) such that the information is readily accessible by any third party.
If you log on to your account using a shared or public computer, you should take care to log off again when you have finished browsing our web site, in order to ensure that your account information is not accessible to other users.
Most common browsers have the facility to remember user-names and passwords for individual sites. If you are using a shared or public computer, then you should make sure that you do not use this facility when signing in to your account.